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We Plan To Generate
Hospitality marketers have been seeing customer experience rising in importance over the years. It’s even expected to overtake price and product as the key brand differentiator in 2020. How does that affect travel brands whose entire business is already based on customer experience? And the ‘experiential’ economy is quickly morphing into an even deeper ‘transformational’ economy, as people seek to improve their lives - their selves, their very beings – with their brand interactions.,